Using Copilot in Human Resources

With changing worker expectations, multi-generational workforces, and hybrid workplaces, it’s becoming harder to keep talented people. Copilot can help to simplify access to data, improve quality, and increase creativity, resulting in improvements to essential key performance indicators.​

See how Microsoft is improving HR processes internally with Copilot – How Microsoft is reinventing Human Resources with Microsoft Copilot

Read how Softchoice is using Copilot to create learning content 70% faster – case study

Download the Human Resources scenarios kit Watch demo
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Microsoft Copilot opportunity to impact key functional area KPIs

Review our KPI overviews and view additional scenario details.

Calls answered by agents​

Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.​

Issue resolution time​

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased productivity and higher employee satisfaction rates.​

Benefit usage

Create improved interfaces for employees to learn about their benefits and improve registration processes.​

eNPS

Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.

Employee onboarding time

Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.

Employee retention

Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.

Cost per hire

Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.

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Transform Human Resources processes

Key processes Before AI Using AI
Compensation & benefitsManaging compensation and benefits without data-driven insights can lead to challenges to maintain fairness and competitiveness in the job market.Streamline benefits and compensation​ (Copilot Studio)Automate benefits query management​

Give administrators benchmarking insights to help HR stay competitive.

Update a policy document

Create a chat bot to answer employee benefits questions.

Streamline benefits and compensation​ (Microsoft 365 Copilot)

Execute change management programs for updated policies

Employee engagementRelying on limited employee feedback to craft engagement strategies can lead to a well-intentioned programs that fail to resonate and drive performance.Implement self-service policy questions and updatesImplement awards and recognition

Help employees find answers and automatically update policies based on the questions asked

Resolving employee issues

Enable employees to recognize their peers

Improve organizational health metrics

Collaborate on resolution and documentation.

Learning & developmentGeneric training programs may lead to low engagement and misalignment with company goals across regions and functions.Improve onboarding and development processes (Copilot Studio)Improve onboarding and development processes (Microsoft 365 Copilot)

Improve onboarding plans and resources.

RecruitmentCan be slow and cumbersome, with a high risk of overlooking top talent due to the limitations of manual resume screening and candidate tracking.Candidate searchAnalyze hiring practices

Quickly produce high-quality content for the recruiting process.

Streamline your recruiting process (Microsoft Copilot only)

Track and collaborate on hiring requirements.

Talent managementInconsistent performance reviews and career progression strategies often hinder ability to plan for and nurture the organization’s future leaders.Deliver insights to managersManage internal job transitions​

Identify key metrics and best practices for managers to follow.