Microsoft Scenario Library Government Improve citizen access to services

Available with: Microsoft Copilot Studio

Government scenario: Improve citizen access to services

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Scenario

Create an agent to assist citizens to navigate government services and information through a Q&A-like experience.

1. Learn about community plans

Wendy is a new resident and wants to learn about community plans for the city. She uses the agent, which simplifies how citizens access information and increases public engagement, to ask questions about upcoming plans and activities.

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AI Agent

Example prompt: What are the upcoming community plans and activities for the city?

2. Learn about road closures

Sandy needs to plan a trip across the city, but she has heard about roadwork on the way. She asks the agent if any roadwork is being done—helping her to stay efficient and reduce the impact of public works.

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AI Agent

Example prompt: Are there any roadwork or closures planned for my route from [1st address] to [2nd address].

3. Apply for a service

Dave is looking for heating assistance. He doesn’t know where to get started. He asks the agent and receives instructions on how to apply; improving access to services and reducing calls to offices.

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AI Agent

Example prompt: How do I apply for heating assistance?

4. Check regulations

Harold wants to understand the permitting processes for his home remodeling project and gets the information from the agent, which improves access to information and reduce calls to offices.

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AI Agent

Example prompt: What are the permitting processes for home remodeling projects?

5. Find office hours

Jake needs to renew his driver’s license. He uses the agent to find the nearest location and opening hours. ​

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AI Agent

Example prompt: Where is the nearest driver’s license renewal location and what are the opening hours?

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help maintain budgets

Copilot can be extended into financial systems and other processes to bring data together and speed decision-making based on targets and trends.

Speed data analysis and reporting

  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

Inform your decisions

Improve your data

How Microsoft Copilot can help improve courtroom efficiency

Automate the tracking of Judicial utilization to uncover data insights and increase courtroom efficiency and transparency.

Task organization

  • Ensure critical tasks are addressed first
  • Track multiple deadlines

Save time

How Microsoft Copilot can help improve communications

Copilot streamlines employee creativity and collaboration, reducing the time and effort needed to meet communication demands and bolstering public trust.

Content creation

  • Ideate creative new ways to communicate
  • Tailored content to increase
    engagement and reach
  • Translation to expand global reach
  • Analyze effectiveness to update in real time

Task organization

Meeting insights

How Microsoft Copilot can help reduce procurement cycle time

Enable faster delivery timelines and contract compliance percentage rates to ensure contract terms and are met.

Optimizing Procurement Workflows

  • Reduce time spent on administrative tasks
  • Find knowledge and take action
  • Efficiently draft and format documents
  • Swiftly scan and summarize documents

Advancing Review

Facilitating Decisions

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.