Using Copilot in Government
AI is transforming crucial tasks in the Government such as budgeting, forecasting, communications, and cross-departmental collaboration.
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Transform Government use cases
AI is transforming crucial tasks in the Government such as budgeting, forecasting, communications, and cross-departmental collaboration.
Deliver citizen services
Lack of communication and complex processes can lead to low satisfaction with services.
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
Enhance hybrid courtrooms
Update courtroom processes from scheduling to media communications.
Available with: Microsoft 365 Copilot
Improve communications
Create and execute on communications plans
Available with: Microsoft 365 Copilot
Create agents that can serve as knowledge experts, both internally and with customers, and perform automated tasks. Interact with line of business applications through standard connectors and APIs.
Citizen Q&A agent
Equip public service agents with instant, accurate answers from policy documents and internal knowledge to enhance citizen trust and experience.
Available with: Microsoft Copilot Studio
Document processing & routing agent
Streamline document submission by citizens including initial intake through validation to routing.
Available with: Microsoft Copilot Studio
Upskilling recommendation agent
Analyzes citizen’s skills to recommend targeted training and job opportunities.
Available with: Microsoft Copilot Studio
Benefit eligibility agent
Automate benefit eligibility decisions with application of policy rules to citizen application data.
Available with: Microsoft Copilot Studio
Create agents and apps that use AI and purpose-built LLMs to support automated process flows using custom integrations with line of business applications and databases.
Improve citizen access to services
Deploy an agent to help constituents find information
Available with: Copilot Studio
Day in the life
See how people can use Copilot to perform common tasks throughout their day to save time, generate value, and improve their wellbeing.
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
A day in the life of Command Staff
See how a Police Supervisor can use Copilot to work with data, documentation, and people.
Available with: Microsoft 365 Copilot
A day in the life of a Chief Technology Officer
Evelyn is a CTO who helps maintain and secure the IT infrastructure at her organization.
Available with: Microsoft 365 Copilot and Teams Rooms
A day in the life of a Chief Information Officer
Ava is a CIO who seeks insights on the status of programs, projects, stakeholder insights and daily agendas.
Available with: Microsoft 365 Copilot
A day in the life of a Chief Data Officer
See how a Chief Data Officer can use Copilot to communicate with their team.
Available with: Microsoft 365 Copilot
A day in the life of an HR leader
Omar aims to foster a people-centric culture in the organization to promote growth and inclusivity.
Available with: Microsoft 365 Copilot
A day in the life of a Budget Officer (Controller)
Isabel is a Budget Officer and plays a crucial role in managing financial resources and ensuring efficient allocation of funds within her agency.
Available with: Microsoft 365 Copilot
A day in the life of a Communications Officer
Daichi helps to disseminate information, manage public relations, and ensure effective communication with his agency.
Available with: Microsoft 365 Copilot
A day in the life of a Procurement Officer
Maya is a Procurement Officer and wants to release the RFI as soon as possible.
Available with: Microsoft 365 Copilot
A day in the life of a Tax Collections Agent
Hillary is a Tax Collection Agent who seeks insights on collected tax revenue.
Available with: Microsoft 365 Copilot
A day in the life of a Tax Policy Analyst
Jake is a Tax Policy Analyst who aims to analyze the impact of current policies and strategize tax reform.
Available with: Microsoft 365 Copilot
A day in the life of a Customs Agent
See how a Customs Agent can use Copilot to manage data and communications.
Available with: Microsoft 365 Copilot
A day in the life of a Budget Analyst
See how a Budget Analyst can use Copilot to manage data and communications.
Available with: Microsoft 365 Copilot
A day in the life of a Risk Officer
See how a Risk Officer can use Copilot to work with documents and communications.
Available with: Microsoft 365 Copilot
A day in the life of a Civil Engineer
Megan is a Civil Engineer responsible for planning, design, and operation of public roads.
Available with: Microsoft 365 Copilot
A day in the life of a Transportation Policy Analyst
Charlotteis a Transportation Policy Analyst who uses data to drive policy discussions within her government.
Available with: Microsoft 365 Copilot
A day in the life of a Program Manager for Transportation Safety
James is a Program Manager who manages transportation safety programs within a Public Transportation organization.
Available with: Microsoft 365 Copilot
A day in the life of an Urban Planner
Olivia is an urban planner who seeks insights and coordination across her portfolio.
Available with: Microsoft 365 Copilot
A day in the life of a Contact Center Agent
Isabel is non-emergency contact center agent is seeking ways to optimize insights, planning, and performance metrics tracking of citizen inquires.
Available with: Microsoft 365 Copilot
A day in the life of a Social Services Supervisor
See how a Social Services Supervisor can use Copilot to manage their team.
Available with: Microsoft 365 Copilot
A day in the life of a Social Services Case Manager
See how a Social Services Case Manager can use Copilot to manage their workload.
Available with: Microsoft 365 Copilot
A day in the life of a Public Health Officer
See how a Public Health Officer can use Copilot to analyze data and make better decisions.
Available with: Microsoft 365 Copilot
A day in the life of a Police Officer
See how a Police Officer can use Copilot to work with data, documentation, and people.
Available with: Microsoft 365 Copilot
A day in the life of an Investigator
John is an investigator who uses AI tools to analyze evidence, uncover patterns and solve cases swiftly.
Available with: Microsoft 365 Copilot
A day in the life of a Judge
Learn how a Judge can use Copilot to improve courtroom efficiency.
Available with: Microsoft 365 Copilot
A day in the life of a Prosecutor
Learn how a Prosecutor can use Copilot to help manage their casework.
Available with: Microsoft 365 Copilot
A day in the life of a Clerk of Courts
Learn how a Clerk of Courts can use Copilot to help manage courtroom activities..
Available with: Microsoft 365 Copilot
Create agents that can serve as knowledge experts, both internally and with customers, and perform automated tasks. Interact with line of business applications through standard connectors and APIs.
A day in the life of a Crime Analyst
Bonnie is a crime analyst who provides insights to improve public safety, reduce crime and improve resource allocation.
Available with: Microsoft 365 Copilot and Copilot Studio
Maintain budgets
Sticking to a budget is critical for government agencies that often have limited financial flexibility.
Scenarios
Use Microsoft 365 Copilot in the flow of work as a meeting assistant, to draft documents and emails, perform complex data analysis and provide guidance on completing tasks.
Enable budget adherence
Track variances and plan updates
Available with: Microsoft 365 Copilot
Improve procurement cycle time
Use Copilot to streamline procurement from RFPs to contracts
Available with: Microsoft 365 Copilot
KPIs
