IT scenario: Tech engagement health

Download scenario guide
Available with: Microsoft 365 Copilot Scenario level:
Buy

KPIs impacted

Adoption

NSAT

IT management costs

Value benefit

Cost savings

Employee experience

Using Copilot to improve tech engagement


1. Find upcoming features

Use Copilot to quickly find out the upcoming features for Microsoft 365.

Microsoft Copilot icon

Business Chat1

Sample Prompt: Pull a list of Microsoft 365 features coming in the next 90 days.

2. Draft a post

Create an awareness communication post for end users on a new feature.

Viva Engage icon

Copilot in Viva Engage

Sample Prompt: Draft a post about the upcoming feature [whiteboard customizable templates].

Try in Copilot Lab: Draft a post

3. Share news

Update users on service heath issues or new features with SharePoint News.

SharePoint icon

Copilot in SharePoint

Sample Prompt: Format this text for a SharePoint news post.

4. Tips and Tricks

Use Copilot to brainstorm tips and tricks to share weekly updates with the organization to drive engaged users.

Microsoft Copilot icon

Business Chat1

Sample Prompt: Create “10” best practice tips for end users of Microsoft 365 products.

5. Feedback

Capture user feedback to understand their journey and satisfaction with Microsoft 365.

Microsoft Forms icon

Copilot in Whiteboard

Sample Prompt: Create a survey to capture feedback from users in my organization on Microsoft 365 products.

Try in Copilot Lab: Create an employee feedback survey

6. Themes

Review user feedback for themes when opening the forms results in Excel.

Excel icon

Copilot in Excel

Sample Prompt: Show insights about the data.

Try in Copilot Lab: Find insights

1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.