Copilot in Dynamics 365
Customer Service

Copilot in Service provides real-time AI assistance that helps agents automate time-consuming tasks to handle cases efficiently and resolve issues faster so that they can deliver value to customers.

Get started

Read the onboarding guide to get started with Copilot in Service today.

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See what's upcoming

Check out the release plan to see what features are upcoming in Copilot in Service.

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Join the community

The Service Copilot community is your hub for the official blog, latest news, and discussions.

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Modernize customer support with Copilot in Service

2023 ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.

Read our announcement to learn how Copilot provides real-time, AI-powered assistance to help customer support agents solve issues faster by relieving them from mundane tasks and freeing their time for more high-value interactions with customers.

Watch our demo video to learn more about specific features.

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Other Copilot experiences

Microsoft Copilot

Gain the advantage of being able to answer questions based on today’s information.

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Microsoft 365 Copilot

Enable users to enhance their creativity, productivity, and skills using your organization's data.

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Copilot Studio

Customize Microsoft Microsoft 365 Copilot or build your own copilot experiences.

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Microsoft 365 Copilot for Sales

Bring data and insights in the flow of work to help save time and close more deals.

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Microsoft 365 Copilot for Service

Elevate customer service by boosting productivity and empowering agents to deliver exceptional service.

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Microsoft 365 Copilot for Small and Medium Business

Microsoft 365 Copilot has now expanded availability for small and medium business (SMB) customers.

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Copilot resources for education

Protected AI-powered chat for higher education.

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GitHub Copilot

Bring AI coding assistance into every step of the developer workflow.

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Start a free trial

Still unsure about Copilot in Service? Try it out with a free trial today and see how it can modernize your organization's Customer Service department.

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