Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Calls answered by agents
Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.
KPI — Calls answered by agents
Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.
How Microsoft Copilot can help average resolution times
Boost productivity
- Rapidly find information
- Diagnose problems faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Custom Support Chatbots
- Custom Support Chatbots (Built with Copilot Studio):
- Develop AI-powered chatbots to handle inquiries.
- Program chatbots to answer FAQs
Roles
- HR Service Manager
- HR Service Agent
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft 365 Copilot for Service
Issue resolution time
Microsoft Copilot can help with lowering resolution times which in turn leads to increased productivity and higher employee satisfaction rates.
KPI — Issue resolution time
Microsoft Copilot can help with lowering resolution times which in turn leads to increased productivity and higher employee satisfaction rates.
How Copilot can help reduce average issue resolution time
Boost productivity
- Rapidly research service interactions
- Create first drafts faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Reduce churn
- Address more queries in less time
- Personalize solutions
- Improve staff availability based on automated capacity-based scheduling
- Diagnose problems faster
Roles
- HR Service Manager
- HR Service Agent
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft 365 Copilot for Service
Benefit usage
Create improved interfaces for employees to learn about their benefits and improve registration processes.
KPI — Benefit usage
Create improved interfaces for employees to learn about their benefits and improve registration processes.
How Copilot can help increase benefit usage
Create HR benefit campaign
- Generate news and announcements from your HR team or department
- Communicate policies and procedures for HR-related matters, such as benefits, payroll, performance, and compliance
Improve the quality of benefit materials
- Create forms and workflows for HR-related requests such as leave, expense, feedback, and recognition
- Surface learning opportunities and resources for employees.
Improve benefits information sessions
- Use meeting recap
- Generate follow up communications
Roles
- Human Resource Manager
- Benefit Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft Copilot
eNPS
Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.
KPI — eNPS
Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.
How Copilot can help improve eNPS scores
Create internal feedback loop
- Draft employee surveys
- Analyze surveys to gain valuable
insights employee sentiment
Automate repetitive tasks
- Get to first draft faster by leveraging Copilot and Copilot in Word; reclaim time for creative/strategic projects
Improve All Hands and Team meetings
- Prepare for the meeting
- Focus during the meeting with
Teams recap and transcription - Generate follow up communications
Roles
- Human Resource Manager
- Benefit Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft Copilot
Employee onboarding time
Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.
KPI — Employee onboarding time
Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.
How Microsoft Copilot can help reduce onboarding time
Create onboarding materials
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
Improve onboarding process
- Generate onboarding documents and contracts
- Integrate relevant company policies and resources into the onboarding materials
- Draft check in emails to new hires to send during first 60 days on the job
Roles
- Human Resource Manager
- Department Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft Copilot
Employee retention
Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.
KPI — Employee retention
Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.
How Microsoft Copilot can help employee turnover rates
Improve quality of internal materials and processes
- Improve job descriptions for further role clarity
- Improve company meetings with summarization and recap
- Completely focus during the meeting
Improve employee collaboration
- Use Copilot in Loop to drive internal collaboration
- Use Copilot to surface ice breakers
Create internal feedback loop
- Draft employee surveys
- Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization
Roles
- Human Resource Manager
- Department Hiring Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft Copilot
Cost per hire
Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.
KPI — Cost per hire
Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.
How Microsoft Copilot can help with hiring
Improve quality of recruitment experience and materials
- Improve job descriptions
- Improve interviews with summarization and recap
- Improve quality of emails and chats with candidates
Improve employee meetings
- Organize information from past interactions
- Completely focus during the meeting
Inform market research
- Draft candidate and new employee surveys
- Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization
Roles
- Human Resource Manager
- Department Hiring Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft Copilot
- Copilot Studio
Transform Human Resources processes
| Key processes | Before AI | Using AI |
|---|---|---|
| Compensation & benefits | Managing compensation and benefits without data-driven insights can lead to challenges to maintain fairness and competitiveness in the job market. | Streamline benefits and compensation (Copilot Studio)Automate benefits query management Give administrators benchmarking insights to help HR stay competitive. Update a policy documentCreate a chat bot to answer employee benefits questions. Streamline benefits and compensation (Microsoft 365 Copilot)Execute change management programs for updated policies |
| Employee engagement | Relying on limited employee feedback to craft engagement strategies can lead to a well-intentioned programs that fail to resonate and drive performance. | Implement self-service policy questions and updatesImplement awards and recognition Help employees find answers and automatically update policies based on the questions asked Resolving employee issuesEnable employees to recognize their peers Improve organizational health metricsCollaborate on resolution and documentation. |
| Learning & development | Generic training programs may lead to low engagement and misalignment with company goals across regions and functions. | Improve onboarding and development processes (Copilot Studio)Improve onboarding and development processes (Microsoft 365 Copilot) Improve onboarding plans and resources. |
| Recruitment | Can be slow and cumbersome, with a high risk of overlooking top talent due to the limitations of manual resume screening and candidate tracking. | Candidate searchAnalyze hiring practices Quickly produce high-quality content for the recruiting process. Streamline your recruiting process (Microsoft Copilot only)Track and collaborate on hiring requirements. |
| Talent management | Inconsistent performance reviews and career progression strategies often hinder ability to plan for and nurture the organization’s future leaders. | Deliver insights to managersManage internal job transitions Identify key metrics and best practices for managers to follow. |
