Financial Services scenario: Create a quote
Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
Manage risk
Value benefit
Revenue growth
Cost savings
Using Copilot to create a quote
1. Summarize and prioritize emails
Insurance underwriters receive large amounts of emails. Responding quickly to critical issues and requests for quotes helps improve customer satisfaction and can increase revenue.
Microsoft 365 Copilot Chat2
Benefit: Summarize and prioritize emails received that require attention and look deeper into the emails that are most urgent.
2. Conduct risk assessment
One of the emails is a request for a quote for a new commercial real estate property and requires a risk assessment of the property across key risk dimensions.
Copilot Studio Agent
Copilot Studio
Benefit: Run a risk assessment using in house risk assessment and insights tool to summarize the insurers risk on the property address in the email and summarize the risk within Copilot.
3. Understand the customer
In addition to gathering property risk, the underwriter also provides customer information and history including other policies, history of compliance, fraudulent claims, etc.
Copilot Studio Agent
Copilot Studio
Benefit: Copilot provides a historical summary of the customer by extracting the customer’s name from original email, sending to insurance history app, and providing a summary of existing properties for review.
4. Estimate replacement costs
Understand what the replacement cost would be for the building based on parameters such as location, age, floor space, etc.
Copilot Studio Agent
Copilot Studio
Benefit: Create estimate for replacement costs in Copilot using the insurance company’s estimator app for building quotes and historical estimates.
5. Summarize and draft proposal
Summarize the information collected from each system for the property to create a risk assessment analysis and recommended quote.
Copilot in Outlook
Benefit: Use Copilot to summarize and draft an email response including background information and justification for the decision.
1Access Microsoft 365 Copilot Chat at m365copilot.com or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web".
2Access Microsoft 365 Copilot Chat at mm365copilot.com, the Microsoft 365 Copilot Chat mobile app or the Microsoft 365 Copilot Chat app in Microsoft Teams, and set toggle to “Work”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
