Financial Services scenario: Create a quote

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Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
Extend

KPIs impacted

Manage risk

Value benefit

Revenue growth

Cost savings

Using Copilot to create a quote


1. Summarize and prioritize emails

Insurance underwriters receive large amounts of emails. Responding quickly to critical issues and requests for quotes helps improve customer satisfaction and can increase revenue.

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Business Chat2

Benefit: Summarize and prioritize emails received that require attention and look deeper into the emails that are most urgent.

2. Conduct risk assessment

One of the emails is a request for a quote for a new commercial real estate property and requires a risk assessment of the property across key risk dimensions.

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Copilot Studio Agent

Copilot Studio icon

Copilot Studio

Benefit: Run a risk assessment using in house risk assessment and insights tool to summarize the insurers risk on the property address in the email and summarize the risk within Copilot.

3. Understand the customer

In addition to gathering property risk, the underwriter also provides customer information and history including other policies, history of compliance, fraudulent claims, etc.

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Copilot Studio Agent

Copilot Studio icon

Copilot Studio

Benefit: Copilot provides a historical summary of the customer by extracting the customer’s name from original email, sending to insurance history app, and providing a summary of existing properties for review.

4. Estimate replacement costs

Understand what the replacement cost would be for the building based on parameters such as location, age, floor space, etc.

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Copilot Studio Agent

Copilot Studio icon

Copilot Studio

Benefit: Create estimate for replacement costs in Copilot using the insurance company’s estimator app for building quotes and historical estimates.

5. Summarize and draft proposal

Summarize the information collected from each system for the property to create a risk assessment analysis and recommended quote.

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Copilot in Outlook

Benefit: Use Copilot to summarize and draft an email response including background information and justification for the decision.

1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.