Microsoft Adoption
Copilot for Service extends Microsoft 365 Copilot with a role-based agent that enhances service experiences. Seamlessly connect to existing contact center and CRM solutions, and access the Copilot service agent in Microsoft 365 apps—like Outlook and Teams—or embed in desktops for customer service reps.
Use our Copilot Success Kit to help drive user enablement and technical readiness in your organization. In addition, we have curated a selection of additional resources to assist in discovering and implementing these game changing advancements in technology.
Discover how AI can help you transform your customer service organization with the Get Started with AI Playbook. You’ll learn how Copilot for Service can streamline workflows, drive the productivity of service representatives, and improve service metrics.
Get the most from Microsoft 365 Copilot and Copilot for Service by using our interactive Scenario Library. View example outcomes and success measures by department and download Day in the Life content to continue your user enablement journey.
Check out resources to discover how Copilot for Service is revolutionizing customer service.
Access these essential resources to support the deployment and integration of Copilot for Service.
Explore information to help you get started and make the most of Copilot for Service.
Learn more about our commitment to ethical principles, explore how generative AI is transforming the workplace, and find other helpful resources.
The Copilot for Service community is your hub for the latest news and discussions.
