Copilot
Success Kit
Use our Copilot Success Kit to help drive user enablement and technical readiness in your organization. In addition, we have curated a selection of additional resources to assist in discovering and implementing these game changing advancements in technology.
New AI Playbook
for Service
Discover how AI can help you transform your customer service organization with the Get Started with AI Playbook. You’ll learn how Copilot for Service can streamline workflows, drive the productivity of service representatives, and improve service metrics.
Copilot for Service
Scenario Library
Get the most from Microsoft 365 Copilot and Copilot for Service by using our interactive Scenario Library. View example outcomes and success measures by department and download Day in the Life content to continue your user enablement journey.
Understand the value of
Copilot for Service
Check out resources to discover how Copilot for Service is revolutionizing customer service.
Technical readiness
Access these essential resources to support the deployment and integration of Copilot for Service.
Learn & engage
Explore information to help you get started and make the most of Copilot for Service.
Copilot resources
Learn more about our commitment to ethical principles, explore how generative AI is transforming the workplace, and find other helpful resources.
Principles of responsible AI
Learn moreProductivity gains for Copilot users
Learn moreWatch Coffee in the Cloud
Watch nowOther Copilot experiences
Microsoft Copilot
Gain the advantage of being able to answer questions based on today’s information.
Learn moreMicrosoft 365 Copilot
Enable users to enhance their creativity, productivity, and skills using your organization's data.
Learn moreCopilot Studio
Customize Microsoft Microsoft 365 Copilot or build your own copilot experiences.
Learn moreCopilot for Sales
Bring data and insights in the flow of work to help save time and close more deals.
Learn moreMicrosoft 365 Copilot for Small and Medium Business
Microsoft 365 Copilot has now expanded availability for small and medium business (SMB) customers.
Learn moreCopilot in Dynamics 365 Customer Service
Utilize real-time AI assistance that helps service reps automate time-consuming tasks.
Join the community
The Copilot for Service community is your hub for the latest news and discussions.
