IT scenario: Onboard and train new users

Download scenario guide
Available with: Microsoft 365 Copilot Scenario level:
Buy

KPIs impacted

NSAT

Adoption

IT management costs

Value benefit

Employee experience

Cost savings

Using Copilot to onboard and train new users


1. Adoption Plan

Write a proposal with an adoption plan of a new product for the organization.

Word icon

Copilot in Word

Sample Prompt: Write a proposal to my leadership with a request for them to approve the proposed adoption plan for “Viva Goals.”

Try in Copilot Lab: Summarize decision-maker info

2. Sign Offs

Request sign-offs from leadership on adoption plan.

Outlook icon

Copilot in Outlook

Sample Prompt: Draft an email to request sign-off for the “Viva Goals” Adoption Plan.

3. Compliance

Consider required compliance tasks when rolling out a new product.

Microsoft Loop icon

Copilot in Loop

Sample Prompt: Create a list of general compliance tasks to do when rolling out a new product.

Try in Copilot Lab: Create a list

4. Scenario Library

Help users onboard to a product with a list of suggested hero scenarios, best practices, and prompts.

Microsoft Copilot icon

Business Chat1

Sample Prompt: Create a list of hero scenarios and suggested prompts for “HR” professionals my organization to use Copilot in “Viva Goals.”

5. Readiness Assets

Create a FAQ list about a product so users can leverage these learnings.

Word icon

Copilot in Word

Sample Prompt: Create a set of FAQs about “Viva Goals” that an end user who is new to using “Viva Goals” would find helpful.

Try in Copilot Lab: Create an FAQ document

6. Training Collection

Suggest a list of training materials to users for them to upskill on a new product that is recommended or assigned to users in Viva learning.

Viva Learning icon

Copilot in Viva Learning

Sample Prompt: Create a learning collection about “Viva Goals.”

1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.