Using Copilot in Information Technology

IT professional’s goals include accelerating digital transformation, securing the enterprise, optimizing collaboration, and driving adoption of emerging technologies like generative AI. However, they also grapple with challenges such as the work force skills gap and driving efficiencies that reduce costs. Balancing these goals while driving efficiency is essential for IT professionals to thrive in today’s fast-paced world.

Download the Information Technology scenarios kit
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Microsoft Copilot opportunity to impact key functional area KPIs

Review our KPI overviews and view additional scenario details.

IT budget variance

Keep your budgets on track by improving employee and process efficiency.

Usage rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences

Product adoption rate

Create great onboarding experiences and collect and analyze feedback to improve user experiences.

Customer satisfaction score (NPS)

Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.

IT outsourcing costs

Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.

Service outage response

Copilot helps you work to get your services back up and running and maximize user satisfaction.

Average support ticket resolution time

Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.

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Transform Information Technology processes

Key processes Before AI Using AI
Change managementMany organizations face underutilization of applications and missed ROI because users don’t know about or aren’t trained to use them.Assisted device acquisitionBuild analytics within Fabric

Develop app for self-service device replacement

Onboard and train new users

Simplify creation of database analytics

Tech engagement health

Speed time to productivity through planning and content.

Create a project plan

Improve the speed and quality of communications to users.

Device and app managementManual processes for device and app management can lead to inefficiencies and downtime for end users, which means overall decreased productivity. License allocation and usageManage device healthManage application installations

Speed troubleshooting of devices and apps.

Update technology strategy

Speed troubleshooting of installations to reduce downtime.

Draft a product strategy documentGeneral IT prompts (Microsoft Copilot only)

Make the best decisions by improving requirements, research, and communications.

Evaluate and purchase a new IT solution

Improve overall IT operations.

Security and complianceManual processes can lead to an increase in MTTR and additional risk of a breach.Conduct a multi-cloud vulnerability impact assessmentConduct a vulnerability impact assessment

Get assistance with vulnerability impact assessments across cloud solutions.

Conduct a security script analysis

Get assistance with vulnerability impact assessments.

Perform a security incident investigation

Get assistance on script analyses

Guidance on network upgrade script

Get helpful guidance for security investigations

Service deskLack of self-service options and slow response times can lead to higher costs and additional downtime for users.IT helpdesk chatbotOutage user communications

Create a chat bot to answer employee IT questions.