Financial Services scenario: Issue a policy

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Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
Extend

KPIs impacted

Client retention

Value benefit

Revenue growth

Cost savings

Using Copilot to issue a policy


1. Meet with the customer

Meet with an existing customer to discuss some changes they would like to make to their coverages on a complex commercial insurance policy.

Microsoft Teams icon

Copilot in Teams

Benefit: Ensure call transcripts are captured, and important points are summarized.

2. Search repository

Use a custom agent built with Copilot Studio to find answers to common questions about available policies and coverages.

Copilot Studio icon

Copilot Studio Agent

Benefit: Quickly get answers to questions about policy coverages.

3. Draft emails

Using the answers provided by the policy bot, ask Copilot to draft and email to the customer with available options for coverages.

Microsoft Copilot icon

Business Chat2

Benefit: Quickly draft email content with the appropriate tone and depth.

4. Create proposal

Use Copilot in Word to create the proposal based on the existing policy and required updates.

Word icon

Copilot in Word

Benefit: Quickly create a draft of a new policy based on existing language.

5. Summarize the policy document

Ask Copilot to create a summary of the differences between the existing policy and the proposal.

Microsoft Copilot icon

Business Chat2

Benefit: Summarize complex documents into a simple table of differences. Add the summary to the introduction of the proposal.

6. Create a presentation

Use Copilot in PowerPoint to create a presentation from the Word document to prepare for the customer meeting.

PowerPoint icon

Copilot in PowerPoint

Benefit: Turn Word documents into presentations that highlight the important points for a customer presentation.

1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.